Terms of Service

General Conditions of Use (CGU) - Boutique Petzeal

1. Introduction Welcome to the Petzeal online store, dedicated to animal lovers. These T&Cs govern your use of our website and our services. By accessing our site, you accept these conditions.

2. User Account 2.1. You can create a user account to access certain features of the site. 2.2. You are responsible for maintaining the confidentiality of your login information. 2.3. You agree to provide accurate information during registration.

3. Products and Orders 3.1. We offer a variety of high-quality pet products. 3.2. You can place orders by adding products to your cart and going through the checkout process. 3.3. Product prices are indicated in euros.

4. Confidentiality Policy 4.1. Your personal information will be treated in accordance with our Privacy Policy. 4.2. We protect your data, but no transmission over the Internet is completely secure.

5. Delivery and Return 5.1. If the item was marked as a gift and shipped directly to you, you will receive a voucher for the value of the return. 5.2. The shipping costs for returning the item are your responsibility.

6. Excluded Products 6.1. Returns are excluded for certain products, such as food, flowers, intimate products, hazardous materials, and flammable liquids.

7. Refunds 7.1. Only full price items can be refunded. 7.2. No refunds are possible for sale items. 7.3. In the event of delay or non-payment, contact us at contact@petzeal.fr .

8. Deadlines and Contact 8.1. Depending on the country of residence, the delivery time for your replacement product may vary. 8.2. Our policy allows for a 30-day return period. If 30 days have passed since the date of purchase, unfortunately we cannot offer you a refund or exchange. 8.3. For any questions or concerns, contact us at contact@petzeal.fr .

9. Liability 9.1. We strive to provide accurate information, but cannot guarantee accuracy. 9.2. We are not liable for indirect or consequential damages.

10. Modification of the T&Cs 10.1. We reserve the right to modify these T&Cs at any time. 10.2. Changes will be posted on the Site and will take effect immediately.

11. Applicable Law 11.1. These T&Cs are governed by the laws in force in France. 11.2. Any dispute will be subject to the exclusive jurisdiction of the competent courts.

Please read our T&Cs carefully before using our site. By continuing to use our site, you agree to these terms.