Privacy policy

Petzeal (operated by Northstar Mesa LLC) operates this store and website to provide you with a personalized shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, make a purchase, or contact us.

This policy applies to users accessing our Services via petzeals.com.

Personal Information We Collect or Process

  • Contact information: name, mailing address, billing address, shipping address, phone number, and email address.
  • Financial information: payment card data — processed exclusively by our secure payment providers (Shopify Payments). We do not store any banking data directly.
  • Account information: username, password, preferences, and settings.
  • Transaction information: products viewed, added to cart, purchased, returned, or exchanged, as well as past transactions.
  • Communications with us: information submitted through our customer service, including return and complaint requests.
  • Device information: device type, browser, network connection, IP address, and other technical identifiers.
  • Usage information: pages visited, session duration, interactions with the Services.

Sources of Personal Information

  • Directly from you: when creating an account, making a purchase, requesting a return, or contacting our customer service.
  • Automatically via the Services: from your device via cookies and similar technologies while browsing.
  • From our service providers: logistics, payment, hosting, who collect or process certain data on our behalf.
  • From third-party partners: in cases provided for in this policy.

How We Use Your Personal Information

  • Providing and improving the Services: processing orders, payments, shipping, returns, account management, and personalizing your shopping experience.
  • Marketing and advertising: sending promotional communications by email or SMS, and displaying targeted ads based on your purchase and browsing history. You can unsubscribe at any time.
  • Security and fraud prevention: authenticating your account, detecting fraudulent activities, and securing transactions.
  • Communication: responding to your inquiries and customer support.
  • Legal obligations: compliance with applicable laws and defense of our rights.

How We Disclose Your Personal Information

  • Service providers: Shopify and other third parties performing payment processing, logistics, data analysis, and customer service functions as sub-processors on our behalf.
  • Marketing partners: to deliver personalized ads based on your online activity. You can object via the Shopify privacy portal.
  • At your instruction: when you consent to disclosure of your information to third parties, e.g., via social media integrations.
  • Legal obligations and rights protection: in response to judicial requests or to protect our and our users' rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data as part of providing its services. Information transmitted through our store is shared with Shopify and may be processed in countries other than your country of residence.

Learn more: Shopify Consumer Privacy Policy. To exercise rights regarding data processed by Shopify: Shopify privacy portal.

Third-Party Websites and Links

Our website may contain links to third-party websites. We recommend consulting their privacy policies, as we are not responsible for their personal data practices.

Children's Data

Our Services are not intended for minors. We do not knowingly collect personal data from children who have not reached the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with their data, contact us at contact@petzeals.com to request deletion.

Security and Retention

We implement appropriate technical and organizational security measures to protect your personal information. No transmission or storage method is infallible, and we cannot guarantee absolute security.

Retention period depends on the purpose of collection, our applicable legal obligations, and applicable limitation periods.

Your Rights

Depending on your country of residence, you may have the following rights:

  • Right of access: obtain a copy of the personal data we hold about you.
  • Right to erasure: request deletion of your personal data.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object to targeted advertising: object to the use of your data for personalized marketing via the Shopify privacy portal.
  • Communication management: unsubscribe from promotional emails at any time via the unsubscribe link in each email.

To exercise any of these rights: contact@petzeals.com. We will respond within the timeframes required by applicable law. You will not be penalized for exercising these rights.

International Transfers

Your data may be transferred, stored, and processed outside your country of residence, including in the United States where Northstar Mesa LLC and some of our service providers operate. Transfers outside the EEA rely on recognized transfer mechanisms, including the European Commission's standard contractual clauses or equivalent mechanisms approved by competent authorities.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date will be updated with each revision. In the event of material changes, we will notify you by email or via a notice on the website.

Contact

Northstar Mesa LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110 — United States
Email: contact@petzeals.com

Northstar Mesa LLC is the data controller for your personal information under applicable data protection law.